I am the type of person to gives things a "second chance". My first time going I went with 3 of my sister in laws and a friend. My pedicure wasn't good because I paid for callus remover and still left with callus (I don't have much callus at all), and didn't receive a massage. My gel manicure was with the same younger male and it was amazing. No complaints there what so ever. the duration was more than expected.
My second time today, wasn't good and I left upset. I scheduled an appointment the day before. When I came in I wasn't attended until about an hour later. I was waiting for someone to attend me so I sat down. After a while I sat closer so they can see me then they attended me. I came in at 930am and left near 1230pm. When I sat down for my pedicure I also waited about 20-25 min, the water was cold and I was also BURNED by the stone massage! My pedicure was ruined due to the language barrier. I asked for them to redo and they did. The guy who did my gel manicure this time was nice and fixed any problem I had and was also the one who redid my color for my pedicure. This was great and all but a waste of time for me as I had a busy day planned, so when he asked after he finished if my gel manicure was fine I just said yes although this was not how I really felt. After my error with my pedicure I did not have another hour for him to fix my gel manicure. I will post pictures showing you my problem. After my gel manicure was done I was very disappointed to see that it looked like I've had them done like a week ago and not fresh. The color did not reach the cuticle area and looked like I mentioned like a weeks of nail grown out. When they asked the lady who had done my pedicure the first time for explanation, I knew she was talking about me in a bad manner. Almost as though she was a victim, and spoke in their language. This was offensive to me. At the end they charged me an extra $2 for gel removal which I didn't know why so I asked. It would of been great to know what extra charges they are charging me instead of just tagging on a service I don't know I'm supposed to pay for. I don't have a problem if that Is their fee, I am just stating it would of been great to have been told when they were removing the gel color. Also after payment I was asked if I want their "reward card" that if I come 10 times I get something free I think it was a pedicure, not 100% sure. Only because when she said this I said didn't receive this last time I came. The lady replied with oh they must have forgotten. So I was trying to see if they'd give me a stamp for the first time. Another guy said this was my first time and I said no I came a couple weeks ago with this guy. And he said ok but we didn't start reward program then, you start now. I just left after this. I am tired of paying for services and not being happy so I am writing this review which I never do. I refuse to be left unsatisfied so I will start giving reviews. Hopefully this will help someone when they're choosing a salon.