If I could give this business negative stars believe me I would. First off I was astounded as how unprofessional and how disrespectful the "receptionist" was, when asked to speak to the manager I get laughed at and hung up on.
Back in December our fairly new furnace was acting up, it would turn on and off often so the house was not getting warm. After the first time someone came to our house they left within 10 minutes assuring the issue was fixed. WRONG with the freezing temps it took this place nearly two weeks to call us back regarding the issue that they NEVER fixed. We had to resort to buying several space heaters to stay warm for the time being.
Well the second time they come to "fix" the issue they note a part is defective and they have to order it and then come to replace it. Well after this second time water has since been leaking on our basement floor.
The third time they come to replace the part with the new one and luckily after going weeks without heat they fixed the heat problem, and we think they fixed the water leaking on the floor.
The FOURTH time they come to fix the leaking again... IT STILL IS NOT FIXED.
I call the fifth time now our air conditioner is now not working and water AGAIN IS ALL OVER THE FLOOR. One of our technicians said it's because we are going through our home warranty so "it does not guarantee they will fix the problem." How does that make ANY sense?
DO YOURSELF A FAVOR AND GO ANYWHERE ELSE! At this point you can't do anything but laugh that this is how someone runs their business. You have to find the humor in everything.