We stopped going to Outback years ago because of the consistent poor quality and service. However, we received gift cards this year, so we went back again. I must say, this Christmas Eve dinner at Outback was one of the best family holiday dining experiences we've ever had! Naively, we didn't call ahead to make them aware we had a party of 9 arriving, which could have been a headache for them and us. But they managed to get us all squeezed together, VERY quickly and extremely cheerfully. The service was outstanding and all of our steaks were cooked perfectly. Chris, the owner, and our server (Jay? The one with all the customer service award buttons!) did everything they could to make our visit there pleasant, comfortable and lively. They succeeded and then some.