My buddy took me down here the other day to catch a game and have a few beers. Once our first pitcher was finished, we were out the door. Customer service lacks to the extent that I would have been better off getting my own beer and ringing myself up.
First, you are required to seat yourself (not really a big deal).
Second, the waitress we got (she has braces) asked what we'd like to drink. I ask, "What do you have on tap?" She replied, "What are you looking for?" I replied, "Nothing in particular. I just want to know you have." Her response, "We have a lot of beer." We settled on a pitcher of domestic instead of continuing with the rhetorical conversation.
Third, we couldn't decide on what food we wanted. The boneless wings come by the pound, so I asked about how many wings came in a basket. Apparently the answer is "more than one." When we decided we didn't want any food, this seemed to make the waitress even madder than she already appeared.
Lastly, after finishing our pitcher, we asked for the tab. The waitress (again she has braces) went and grabbed the ticket, placed it in the folder, and walked by our table and proceeded to toss it towards me without saying a word. It slid across the short end of the table and hit my glass (which luckily did not spill). I promptly placed my credit card in and waited for her to return, where I handed her the folder. Again, she ran the credit card, got the receipts, and threw the folder back across the table at me. There was no eye contact or any "Thank you for stopping by" comment to be had. She literally threw the folder with the receipt in it at me and walked away.
All-in-all: Service like this is the reason that people do not return. I gave Brookside a try and I will never be back. The customer service is about as rude as it gets. A smile or "Thank you" would do wonders for this place. My advice would be to skip this place entirely and hit up Buffalo Wild Wings.