Charter is exactly why monopolies are illegal.
I moved from an apartment in Madison and will admit, had financial troubles leading me to be late in a couple payments. Whenever I tried to call to make a payment, I would get a message saying that I was current on my account. After hours and countless phone calls and being bounced back and forth from representative to representative, it turned out they had fucked up their accounting. They had been applying my payments to another account and the new tenant of my old apartment's payments to my account. I ended up having to fax them my personal banking statements to prove I had made payments when I told them I had.
They ended up sending my account to a collection agency and fucking up my credit.
Thanks a lot Charter.