This place is run by amateurs. We arrived early, just as they were opening but that is no excuse. I tried to order a specific draught beer but the line was supposedly frozen. I told the nice server/waitress #1 that I would wait the 10 minutes... but after 20 minutes still my beer choice would not pour. So I ordered second choice and was told that line was frozen too! My friend suggested something different. I wasn't pleased. For my second pint I tried ordering the preferred brand (after watching them pour one for the stranger next to me). Again there was a problem and again (a different bartender this time) #2 asked me to choose something else. I had not even taken a sip from the glass when they fix whatever was wrong and #3 starts pouring for someone else, the beer brand I had ordered. I asked the #3 to trade my beer and rather than capitalize on an opportunity to make good on a bad situation knowing that I have been inconvenienced twice already, he makes some excuse and says "how am I going to recoup the cost of the one in front of you?" Maybe because I would have come back and bought a few more had I been happy with your service.
Onto the food. The pound of wings was pretty good. My buddy ordered Island spice which tasted somewhat like jerk, and I had the dry cajun. Wings are a good size and cooked right. Very juicy and tastey. The side of fries was pretty expensive and I figure for the prices they charge, fries should have been included.
We were asked to settle before we were ready because a third person joined the group and that confused the heck out of the #2 bartender (he may quite possibly be the owner).. The waitress #1 that had initially started serving us apologized for the confusion and it is obvious the issue was with server #2. Seems she was fixing a lot of their mistakes that afternoon. Eventually they got the bills right and we settled up. We were asked to pay as we ordered from that point; but instead we called it a day. Had they let us continue to run the tab on the credit card, we may have stayed for another pint or two.
I can't even defend them by saying that they weren't expecting it to be busy, because really, who wouldn't expect a sports bar to be busy on a Canada vs USA Olympic hockey day?
Not sure what the other locations are like, but I probably won't give them a chance.