This has got to be the worst Westin in the universe. Is this even a Westin, or did they take a Motel 6 and change the name and wallpaper?
The first floor lobby is not a lobby, it is a really cheap-looking casino. The hotel probably posted 2000 signs that say "No Smoking," but it reeks of smoke.
When I called to order breakfast, they neglected my order b/c they couldn't figure out my room number (doesn't the phone service do that automatically, that's why they know your last name?!) I called an hour later to ask where my food was, and the manager had to fix this simple problem.
The chicken entree I ordered was terrible. Teaches me for being lazy and wanting to stay in my room for the internet. Chicken was dry and tasteless, fries were way, way, way too salty, there was too much salad dressing and it was too rich.
Apparently Starwood members are supposed to get free drink service every night, but when I checked in, they specifically told me it was not a complimentary service.
I received an urgent FedEx package the morning after I checked in, and no one bothered to inform me. No slip under my door, no phone call. Again I had to track it down myself.
Seriously?!
Of course, there were also a few good things about this place. The guy who hails cabs is super nice and friendly, and so is the guy who brings up room service. I may be spoiled in thinking this -- although I don't think so -- but, while I appreciate those things, they're expected at a Westin.