I gave a 4 star rating because I've always had great experiences with Andrew, Isaac, and Alex, and now Ashley. I work in the customer service industry as well so I don't like giving a bad review. Let me be clear, my issue is not with the quality of juices or their supplies. I have always had a good experience when I've went into the Ohm Factory. It's right by my house so its super convenient for me, however lately I am finding that I am traveling a further distance to go to different vape shops because of one particular female that continues to be condescending, rude, and unhelpful. I even gave her the benefit of the doubt and have went back a couple times hoping I was wrong. She has this way of making you feel like every question you ask is stupid. I don't want to be rude and blatantly say her name. It shouldn't be too hard to figure out unless she just has a problem with me but for the life of me, I wouldn't know why. I am kind to everyone and certainly would not treat a regular paying customer this way.