I went here today; first time at this particular location. I've been to other Panda Expresses (mainly in the East Valley) and I love the food they offer. I'm now on this side of town, so I decided to give this location a try.
The restaurant itself is clean and picked up. I brought my phone charger, charger plug, and my phone with me in hopes that they had an outlet near a booth to charge up my phone. There is only one outlet in the lobby and that outlet is nowhere near a booth or table. - 1/2 star for that.
The customer service was superb; however, you have to ask for chopsticks because they aren't displayed at the fountain station (other Panda Expresses do have them displayed at their fountain station). - 1/2 star for that.
All Pandas have their chopsticks made of imitation bamboo, but this particular Panda Express has chopsticks made of balsa wood. When you break them apart, they don't snap on the stress mark down the middle. Towards the end of the pair, they break off center and you can see tiny little splinters on the edges of chopsticks. -¼ star for that.
The food quality was great, just like any other Panda. I had the Mushroom Chicken with Steamed Brown Rice.
While I was there, a little girl had tinkled herself and had dripped on the floor. The staff reacted quickly to put a barricade up, but didn't put the barricade up right over where she had diddled. Customers could still have stepped in it. -¾ stars for that.
Would I come back to this location? Probably not.
Finally score total: 3 stars