I used the app to check in, their wait time was only 5 mins when I did that but once I walked in I was seated right away. I don't recall the ladys name that cut my hair but she did a great job, I was very happy with the results. Only reason I didn't give this place a full 5 stars is because they couldn't pull up my previous cuts style but that might have been the systems fault. The staff is very friendly and the site is very clean with other great shops surrounding it. I would go here again.