Not pleased with customer service. We patiently waited in line for the car. We finally finished the transaction then waited 30 minutes for the car to arrive; several customers after us received tee it car first. When I asked about it, he says he will check on it. Another 20 minutes passed, I asked again on the car also asking why other customers got their first while we clearly were first. He just said that their cars were already here and that our car was not ready. Mind you it's the same guys (one person) shuttling the cars and getting ready all the cars for all the customers. What a load of crap!
The car we received had a bunch of dents and was dirty inside when we received it.
Another terrible customer service point. We are returning the vehicle and we are wrapping up the transaction. A shuttle is preparing to leave. He said he would email is the receipt if we wanted to take the shuttle. No we don't (no trust of this place). So two minutes later we're done with the transaction. Had he just requested the shuttle to just wait literally 2 mins we could be headed to the Airport.
Shuttle goes every 20 minutes to the airport. What a piece of crappy service. Make sure you allot sufficient time. Actually, don't even bother with renting from this company.