I love Victoria's Secret and had come to the Chandler location the other day for their two hour panty party sale (I believe it was called that) and all of the associates were wonderful and very helpful! I have recently lost a lot of weight and was needing all new bras, I had no idea what size I was now or what style would fit me best but a wonderful girl named Jackie brought me size after size to the dressing room and helped me figure out which styles and sizes were best for me, she was absolutely amazing, since I had to try on so many bras I was in the dressing room for probably close to an hour of the 2 hour sale, I had already picked out all my items though. When we finished, Jackie helped me grab all the bras off the floor that we had picked for me and I was heading towards the register because it was just after closing time and I was one of the last 5 girls in the store.
That's where my experience went bad. As I was heading to the register to check out, an older woman came up to me and said very rudely "Are you done?! Because we're waiting on you!" I said Yes, and ignored it and headed to pay. I know it was a little after closing, but you don't say that to a customer. The sale was also $25 off $100 or $50 off $200 etc. I was sure that I was close to $200 but unsure what my total would come out to exactly so I grabbed an extra bra to throw in if my total was close! At the register there were two younger sales associates, one ringing me up and another doing random stuff behind the counter and talking to the one ringing my stuff up. I was trying to watch my total without all the discounts added to see if I could get the extra bra to put me at $200, I saw my total at like 180 something and asked the girl If i was close to 200, and she said no and kept talking to her friend working with her, a minute later I said "Are you sure? because I have an extra item to throw in if I'm close..." again she said no you're not close and kept talking to the other girl, so I believed her and left the store because it was closing. When I got home I decided to count up my receipt and do the math since I didn't have time to do so in the store. My calculations showed that I would have definitely been at $200 if I had gotten the extra bra I picked out. Flustered, my friend said we would go back the next day and tell them that and ask for them to adjust it.
The following night we went back and I asked an associate for a manager, a supervisor of some sort came out and I explained the situation to her, she was very nice and said she needed to grab a manager, that's when the rude woman from the night before, whose name I figured out is Jodi, came up to my friend and I and said "Is this your receipt ?" I said yes and she says "That sale was yesterday only from 6-8pm, you can't just come back and get more stuff." and I explained the situation and said that I wasn't trying to get any workers in trouble, but that I was told wrong by the cashier, and I just wanted to get my extra bra that I was going to get to put me at $200 like I had thought I could have. She remained stubborn and said "So you were here for a whole two hours and didn't find everything you wanted?!" and literally scoffed at me! I ignored that and continued telling the situation since yes, I am allowed to be in the store for two hours! She then said that she couldn't do anything because she didn't have those coupons anymore, and every other excuse in the book before turning to her associate and saying "I guess you'll have to return all these items and re do it all" then looked at me and said "Do you have time because this will take a while." and I said "Yes, I do have time" (it literally only took like 10 minutes by the way) She also stated that I would have to spend $40 ish more dollars to hit the 200 so I said Okay, that's fine even though I had calculated less. So I went to the floor and grabbed a $50 bra and returned to the register where I believe a girl named Sophia was returning everything. She was very nice by the way, and so helpful unlike her manager.