This location (haven't been to any other one) is almost always packed. It's near a college, so students are always looking for a quick bite to grab from this fast food style Mediterranean restaurant. They do take upwards of 10 minutes to prepare your food when they're busy.
The place is kind of cramped, but they're in a busy area, so to expect spacious seating is asking for too much.
The food is fresh, well seasoned (except the rice, that's bland) and always hot.
The best thing I've had here is the chicken shawarma with fries. They do let you adjust your spice level, so that's a plus!