The car2go service itself has been pretty fantastic - good prices, decent cars and availability. Their corporate side seems pretty on the ball. Their app is great.
However, my experience with their customer service team in Toronto has been terrible. I attempted to fill up recently, and the provided mastercard did not work at the station. I was told to fill up and pay inside by the gas attendant, at which point the card still didn't work.
After 15 minutes on the phone, being placed on hold standing awkwardly in the gas station, I was told to pay for the gas myself and send the reciept to customer service for reimbursement. That was pretty annoying, but not the worst. After contacting customer service I received an extremely rude e-mail where I was told I refilled improperly and would only be refunded my money this time, but next time I would only receive credit in minutes. After I paid to fill up their car with my money. After their gas card was declined.
I don't really understand what their problem is, what should have been a straightforward issue to resolve was an opportunity for their customer service to inform me I cannot read directions (I can).
I guess I'll continue to use the service but I'll never refuel a car for them after that because I don't want to go through that experience again. I'd advise anyone using the service to avoid it as well.