A very kind and helpful employee named Michael assisted me in sending a package of very fragile and sentimental items that belonged to my recently deceased mother from Tempe to the Boston area. He was detailed in his description of materials and packing methods that would be used in ensuring a safe journey for my precious, invaluable items. And he did this for me on a walk in basis on a Saturday afternoon. Explained all pricing and options and treated me with patience and respect. I always choose UPS over FedEx not just because they handle items with greater care, but they employ great people. Excellent service experience! Thank you!