Worst experience I have ever had in retail. Visited the store and purchased a shop vac to give as a Christmas present. My son had one so he did not need it. Unfortunately when tried to return it, they refused to take it back because it was over 90 days I guess you can't buy something a couple months before Christmas and try to return it. Then tonight I tried to return a part that I unfortunately did not have the receipt for, but had Sears tape all of it and they could not find it in the system. She said even though she took my license number and all my information off my driver's license to try to return it after I find the receipt.. Very disappointing.i guess if I were like some customers and began to raise my voice and show my backside I would get my way, but if you try to do the right thing you get stuck. I guess I fit the profile not to fold in and help. Over 50 and quiet. I use to work for the company through their sister company Western Auto for 12 years and we did everything we could to get and keep customers. I guess your sales and profits must be on the rise. Congrats but I will never darken your doors again ever. Very disappointed.