Four months ago when I left that review, I was stopped before checking out by the office manager. I was so impressed that they received my review so quickly-- rather they were alerted and took action. Although she was not very sensitive to my degree of frustration, she seemed used to the complaint. She was very kind, however. A few days later, I received a follow up call letting me know she'd spoken with the owners and Dr Rai. They suggested I try a different doc in their practice. At first I felt horrible- I like Dr Rai and didn't want her to take it personally. So now I have to change docs- I do sincerely hope the docs don't hold it against me for posting my honest review. In all fairness, I've tried two other offices in the valley that treat glaucoma-- I believe the caliber of education and experience is far above any other practice. I am going to be prepared to stay 4 hrs at my next appointment and set up shop while I patiently wait to meet the new doc.