I used to come here a long time ago when I lived in the area and since I recently moved back to this side of town I decided this was close and I'd start coming back here. Well, unfortunately I won't be coming back here ... Ever. And here's why...
I came in today as a walk in and was asked "what I need" and I said I wanted gel, then was told ok "one minute" and so I went over to the seating area to wait, as I knew "one minute" was not going to really be one minute and that just meant I had to wait, a strange way of Asian nails places to get you to stay and wait? When really I'm usually okay with waiting and expect it if I don't have an appointment. It's be nice if there was more accuracy in that regard, but oh well I'm used to it who cares right?
Whatever so I'm sitting there waiting and 2 girls walk in and seem to have been familiar faces to the owner (so I assume) up front, the same guy who "greeted" me (if that's what you want to call it) there was "hi how are yous" exchanged and they were asked what they want they said "both wanted a full set" then were told to wait over in my direction. They came sat right next to me and as he was finishing up with his customer and she was paying he yelled "would you like a pedicure too" and I assumed he was talking to me because I was next right? But before I could say anything the girls answered yes. So he went back to his station and motion to come over and sit down, again I'm thinking this is me because I had been waiting and therefore I was next (or should have been) the two girls said quickly "both of us?" And he shook his head as they got up to walk over there and sat down. At this point I was like really? That's not cool. It's one thing that I was skipped but another thing that I was not even acknowledge nor did he say "I'll be right with you" or something of the sort. Kind of rude, but I continued to sit and wait for him or someone to motion me on over but as I looked around and realized that was not happening any time soon, I just got up to walk out. As I was walking out he nearly screamed at me "WAIT JUST ONE MINUTE" again and I politely said "no thank you" and continued out the door.
Obviously he took precedence over the two girls, one because they were familiar customers, and two because they were spending more money than me.
I came in gym clothes with no make up on and looking kind of haphazard from working out... Had I been all dolled up I have a feeling I would've been treated differently, based on how I was treated alone.
It's too bad because I am a loyal customer who is in the service industry myself, therefore tip very well.
WORD OF ADVICE: you should really think about they way you do business, especially when there a 15 other nail salons within a half a mile to a mile radius.
Thanks. But like I said, NO THANKS.