Best western plus sun dial in Scottsdale, az was decent in appearance the parking lot is so tiny and only one car per room is permitted. However, the staff-specifically "Dino" was unacceptable. He absolutely ruined what was supposed to be a night to remember for a bride to be. We were not drunk. We were not loud. There was a total of 13 of us and when we walked in the lobby coming from dinner, he immediately started reprimanding us for being there. I had bought 2 rooms and he said only 4 people per room- no guests can visit in your room. I tried to explain that they would not be staying, we just wanted to open gifts and have cake... while I was saying this he was talking over me and at me so I could not speak. I finally got in, "may we use this common area to open gifts and eat cake?" He said fine so I went upstairs to grab the presents and cake, on my way up one of the girls called me because he changed his mind. I came back down and he said he changed his mind and we needed to leave immediately or he would call the cops. I tried to ask why the change of mind but he again started talking over me. The bride asked, "Sir, may we speak with you without you interrupting?" and he said no. We asked to speak to a manager and he said he was the manager (his name tag said guest services). He then said we had 20 minutes to retrieve our things and leave.
Again, we had not been drinking, we were respectful, and this was recorded on their surveillance video and I extremely hope it is reviewed! We were not a group of young 20 somethings. Half of us are moms, with a median age of 30. I had been planning this night for the past 6 months. I was in tears. The bride was in tears. It was an awful, awful experience. Some of the worst customer service I've ever had. I hate confrontation. I hate causing a scene. I've never done a review before, but I am so upset.
Luckily, we explained our situation to Valley Ho and we got an amazing deal on their penthouse suite. Their customer service and just basic human social skills and compassion are outstanding. Highly, highly recommend them.
Also, while figuring out this ordeal- the restaurant where we had dinner (Bootleggers American Smokehouse) took our group back in and let us bring in cake and open gifts and gave us all complimentary moonshine. This is how adults treat one another. This is how businesses thrive. Superior customer service and understanding. Dana and the staff at Bootleggers really saved the night and we are so greatful.
None of us will ever be staying at a Best Western and we will be writing letters to this corporate office; as well as, finding every review site possible to spread the word. Dino should not be in this business and Best Western should be avoided unless you are looking to be scolded and treated like children... no not children, treated like inferior human beings.
Oh! And after leaving the lobby and deciding our next course of action, another guest walked in to check in. We watched Dino through the doors point at us and use vigorous hand motions while speaking to the guests that were checking in. Extremely unprofessional and uncalled for. We left and obeyed his command, and he still felt the need to speak with other GUESTS about the situation.