Here is just one of many HORROR stories i have tell around dealing with the SERVICE department of BMW Toronto:
When I brought my car to BMW Toronto for the first oil change i dropped off my car and told the service guy that the car makes a squeaking noise when i am turning the steering wheel and that someone should look into that.
sure enough when i picked up the car the noise was still there. I insisted that someone looked at the car immediately and it turned out that THERE WAS NO POWER STEERING FLUID left. This is RIDICULOUS !!! how could this have been missed after told them EXPLICITLY to find out where is the noise was coming from ??
the solution was equally unprofessional : they simply topped up the fluid and sent me on the road again with "don't you worry - we are professional" type comments .... guess what: 4 weeks later the fluid level was down again and the squeaking noise started again .... i had to bring my car in again and that's when they FINALLY fixed the problem (replacing the defective part)
this is when i started to feel worried driving my car b/c I don't know what other things they missed or ignored ..... this is not something i would have expected from BMW ... years ago I used to do oil changes at WALMART and they actually do have a 15 points checklist (incl. all fluid levels ) they go trough with EVERY oil change .. why is BMW Toronto so cheap and negligent not to cover at least the basics ???
there are several other instances where the service manager on duty deliberately IGNORED defects that I EXPLICITLY pointed out when i dropped off the car ... unfortunately BMW Toronto is the only TO downtown location. so i don't have a choice ... if you have the opportunity to get your BMW (or Mini) serviced elsewhere i would strongly recommend it !!!