Daniel just came to our house and was very kind and courteous. He was running at little late and was very apologetic. I discussed the situation and he listened to me with interruption or making any assumptions. He trouble shot the unit and discussed pricing as we went along. I will definitely be recommending them again and be using them in the future. He was super fast too! In the end he discussed the billing and didn't even use freon after cleaning the coils and rechecking the system. As a contractor in another trade I appreciated every aspect of the service call.