We called on a Sunday and someone answered the phone! They scheduled a plumber for Tuesday to evaluate a couple of concerns. The plumber arrived promptly (early actually)! The service was performed same day (minor issues) and done. After previous experiences of home repair companies taking forever to call back, rescheduling us, arriving late and/or no showing it is always nice to find a company that is there when they say they will be. The rates seemed reasonable. We will cal them again next time we are in need.