I called and made an appointment with Ed. He was this really sweet old guy working in the service section.
I took my 2006 Kia in because my check engine light was on. After waiting an hour or so, they said it was just the sensor that needed to be replaced and that it was covered under my warranty. On another note, my rear brakes were basically to the rotors. I needed to replace those (for $250, yikes!). I also had to bring my car back in another day as they had to order the sensors to replace.
I brought it back the next week and dropped it off. Within 30 minutes, the shuttle driver took me to work and I arrived on time (8am). Later, when my car was done, I was called a notified. I didn't have a ride back at the moment as the shuttle driver got off at 4pm and I didn't finish work until 5pm. Ed told me he would be able to leave my keys at the cashier as they stay open until about 9:30pm.
I made it to the dealership before 6pm and I was pleasantly surprised to find that they had given me a new car key free of charge. Previously I had lost my whole set of keys (car, apartment, mail, etc.) so I had been using a spare key and just hadn't had time to get a second replacement.
I can't give them a full 5 starts because of costs. Although I paid for my rear brakes to be changed, I am also due for a timing belt replacement and that will be $720 which I can't really afford. :( Otherwise, I would go back again!