This Enterprise branch is the best I have rented from.
I travel frequently with my University so I come here since the branch manager is so awesome.
The branch is great because they get lots of rentals. There is a good selection of cars and the manager helps accommodate your needs. I got a few great upgrades when the car selection was not available.
Customer service is superb. They helped give me a few discounts :)
They are through in their work, very nice and friendly, and helpful. Everybody at the branch, in my experience, is trying to just get you a great rental car at a low cost.
Check the car cleaning. Sometimes, they aren't very through on the cleaning. It's a hit or miss, but for the cost and customer service quality, I will be renting here from now on when I am in Cleveland.
In response to Mona's review, this branch does rents cars with varying gas levels. This is true. However, the policy at this branch is to return the car with the same amount of gas. I don't think their review should be dinged. I've rented about 3 cars from this branch with about less than a 1/2 tank gas. I just had them note the gas level and filled it up and returned it with the same amount. The branch manager did say she could also top it off for me across the street.
Also, no airport tax! Another great benefit for rented at neighborhood branches.