I went in just to kill some time and I must have gone at a slow hour. The ambience is cool and a great hang out spot. Comfy seating and an outside patio. The staff was so friendly and I got an iced hazelnut latte. It was delicious and better than the one I get at my usual Coffee Bean location. The girl at the counter actually forgot about my drink, being busy with the drive thru, and I definitely understood. Things happen :) I went up and asked if everything was okay with my drink and I felt bad because she was so sorry and gave me a few coupons. She was a sweetheart and even though this location isn't near me, I'd make my way back just for the friendly staff.