Initially my experience was pretty good. The makeup artist did a great job and during the shoot both the owner and makeup artist made me comfortable. My bad experience is after. I was given a CD with 400 photos and told to pic my top ten and send them on email and to also indicate which ones I wanted black and white. I was never told that I couldn't rename the photos, I did because it made it easier for me to find the files to send. The condensed version is the owner called me late at night, called me stupid, wouldn't calm down to work on a solution and even when I tried to apologize (not sure why I needed to still) and offered to do whatever needed to be done she was still insulting and mean. She said she didn't want any referrals from me. I will never do this again. Also when she called so late and wouldn't stop yelling at me, my husband ended up hearing the conversation and the surprise was ruined. He also couldn't believe what he heard on the other end, she was that loud. No customer service, no apology from her either.
Also it should be noted that after the phone call that went nowhere, she later emailed and said that her editor was fine working with the files I sent. So she lost it for nothing.