Recently, my husband and I got our wedding cake through Freed's as provided by our venue. I would give the service 1 star, but the actual cake on the day of our wedding was delicious and for that I give the flavors 5 stars. I had endless issues with this bakery during our original tasting, and almost nixed having a wedding cake entirely! Just about everything that you can think of going wrong, did. However, in the end we were able to work things out with Max and I could not have been happier with the cake that was delivered on the day of our wedding. I would say to be 100% clear and forward with your vision when you come to this bakery, and to stand your ground about what you want. Don't be afraid to speak up!