Rob ( the owner ) let me down recently ( Feb 2016) Big Time !! Over the years I utilized there services multiple times. These services mostly included taking down my home theater rooms, then reinstalling at my new residence. A few weeks back Rob confirmed that his crew would be at my residence on " moving day " at 8 AM. 9 AM comes around & still no Rob & no sign of his crew. I call his scheduler & she says that " I am not on the schedule ". That's odd I said because just 2 days earlier I reconfirmed this with Rob. Minutes later Rob calls me and admits that he screwd up & said he was sorry ! I said sorry wasn't good enough & that his huge mistake was affecting many other people attached to my move. If your looking for reliability & high quality professionalism then 24 Hour Audio Video is not your answer. Thumbs down !