Glow ruined a family birthday. Do NOT plan special events here--or any meals for that matter. Food was awful and service matched the food. A summary of our complaints:
-Bread & 3 dips that they serve at beginning was STALE. I feel like many people are complaining about this. It's not fresh, toasted, or dried like a cracker. You literally have to work at chewing it--absolutely disgusting.
-Chicken in club sandwich was DRY. How does one ruin a club sandwich?!?! Leave it to Glow.
-Lamb sandwich was dry and FLAVOURLESS. Isn't lamb supposed to be succulent?
-Beef stir-fry sauce consisted of 2 things: soy sauce and a ton of oil. Beef was TOUGH as hell and definitely overcooked.
-Wagyu burger was just mediocre.
-They forgot my aunt's dessert. She waited 20 mins. for it. Server was made aware of this, and assured us that we wouldn't be charged. A good restaurant would have a) apologized profusely, and b) brought one out--on the house as an acknowledgement that they did not provide good service.
-We asked to order a side of fries (they serve it with the burger) to accompany our bland chicken clubs and after much consultation with the kitchen, they came back with an answer of "no". Why? Because they are portioned out ahead of time with the beef, so they didn't want to run out. A telltale sign that this kitchen runs like an assembly line. No passion, no flavour, everything pre-prepared. They appear to be an upscale restaurant but are missing the food and the service that defines an upscale restaurant.
-Service was slow and too casual--both in tone and attire--for the prices they are charging.