I ordered a Subway Club with lettuce tomatoes and mayonnaise and I had to explain to the guy making the sandwich 3 times what I wanted on it. Then my sons ordered a meatball sub and the guy kept insisting on it being toasted even after we humbly declined. Finally they got the order right after after 10 minutes of explanation. The manager did however give us a free upgrade to a combo meal because of the incompetence of his sandwich maker.