So I've been wrestling with this review. How to you balance AMAZING food with some of the WORST and RUDEST service I've ever received to date?
Swish was a cool and intimate restaurant , a great place to meet up with a group of friends. The food, where to start, it was incredible. The pork buns, the braised beef special, the spicy tempura prawns, lobster bi bim bap and the kimchi, it was beyond fantastic!
The downside, at what point does all that great food make up for spending a half hour getting the waitress over to order drinks, then to have her come over a half hour later and announce "we close the kitchen at 10:30, are you gonna order?" It was 9:10 and we had been trying to flag her down for some time. At that point there was only one other table in the place and we had some questions about the menu, as we had newbies to Korean food with us. The level of annoyance and impatience displayed was incredible. When our food finally arrived, it was the cue for our servers to go about their business in an otherwise empty restauran and forget all about us. The pleasure of a 20% autograt for a chick who we had to walk over to to order a second round of drinks was the icing on the cake. I have no problem giving a tip, but it's based on service and in this case, that was definitely lacking.
No matter how good your food is and how trendy you think you are, treating your customers like crap is a sure way to ensure that you have 12 people who will never be back.