I have mixed reactions to this restaurant. We've gone back a few times and it's been inconsistent from a food and service point of view. The restaurant has really bad environment. It's stale, cold, and really quite plain. It almost feels like a commercial office.
As for the food, I feel the food quality is really good. The have a fish selection that is above the average sushi restaurant. The king salmon, fatty tuna belly, Spanish mackeral... I could go on and on about how each are very delicious. You pay dearly for this though. They're incredibly expensive and you only get slivers. We've walked out of this restaurant hungry multiple times. Yes, we enjoy the sushi when we eat it but when you pay $80 for 2 people and you're still starved, I have issues. The appetizers, such as fish cakes, are well made and more reasonably priced. They do a great chawanmushi. It's silky smooth and the fish broth is so delicious. Plus it's filled with nice chunks of fish cake and seafood.
The service is unusual. There are 2 wait staff. One of them is courteous and really genuinely warm. She's a delight but she's also a bit reserved so it feels slow. The other speaks very little English and perhaps that limits the restaurant to one server handling most non-Japanese speaking clients. She's not rushed and if anything, she feels unattentive. We've had moments where our meals take incredibly long (2 hours) and we honestly feel like it shouldn't.
Since discovering Toshi in Brampton, I haven't returned back here. It's unfortunate because I think they can be good but their service, price, and food quantity needs work.