My boyfriend and I always take our cars here. The price is decent and the service is great. I'm honestly surprised to read the bad reviews/horror stories this place has received. We've been taking our cars here for years and haven't had a problem. While it's not a "5 star" car wash (what car wash is anyway?), it's better than going to Terrible Herbst.
The only complaint/warning I do have is the guy that comes to check your windows before your car goes into the wash. He'll try to tell you you have a tiny chip in your window, which he can fix for free as it will be covered by your insurance. Be careful, some insurance companies don't actually cover this, or it may count against you as a claim for a tiny "chip" that's barely noticeable. 99% of the time you probably don't need this service as he is pointing out dirt marks before your car has been washed.