I sometimes come here for random household stuff. The place is always absent of customers and has way to many sales associates roaming about with nothing to do. I am honestly pretty shocked that this Sears still exists. Anyway, on my last visit to peruse the grills, I had an awesome customer service experience. I hardly ever write about this type of thing but in this case I feel I need to.
My wife and I are new to gas grills so we had no idea where to start. Along came Bryan Costello. He was super friendly, personable, knowledgeable and just all around awesome. He brought us up to speed on the ins and outs of gas grilling and all the grills that Sears has to offer.
The crazy part was that Bryan suggested we come back the next day (when he wasn't even working) because some grills were probably going to be discounted further. This was odd for somebody to say that is on commission but I value his honesty. Long story short we purchased a grill from Bryan that day even though it may have been a few bucks cheaper the following day.
I also have to point out their order pickup process. You enter a room and scan your receipt at a kiosk. Your name pops up on a screen that has the status and a the time you have been waiting. On another wall it says that if you wait longer than 5 minutes you get a coupon for your next visit. As the time counted I could hear the warehouse people in the background yelling to hurry up so they wouldn't miss the 5 minute goal. They really do have their act together but it took like 7 minutes which is no big deal. I hope nobody got in trouble.