I haven't been to a Teavana but they had this amazing sample so I thought I'd try a few flavors. It was extremely packed, and I waited for about 15 minutes to be rung up. The girl "helping me" decided to spend this entire time trying to sell me various tea infusers, other flavors of tea, and tins, even though I told her multiple times that I owned several infusers and ways to store my tea. Then, I asked for 2 oz each of three flavors. The total was $64! I chalked it up to not asking the price beforehand and though annoyed, thought that maybe the amazing tea was worth it. So I got home and decided to weigh my tea - over 6 oz for each flavor! Ridiculous. I wish I hadn't just had her add the tea bags to my existing bags from shopping or I might have noticed earlier.
Additionally, their samples were HEAVILY sweetened. The tea smells amazing, and is decent, but the service was awful - I felt like I was buying a used car.