I've come here quite a few times since it opened and I've always had an incredible experience, even when they don't have what I'm looking for in stock. The place is well lit, and relatively well organized but there's way too much stuff to keep in the aisles so it it snakes along the walls and parts of the back. Prices are cheaper than or on par with most, so just double check to see if another place has what you're looking for cheaper.
What really sets it apart is the very low costs for rental and facility use, which is leaps and bounds better than those obnoxious people from roll play cafe. Easy access, friendly knowledgeable staff and great selection, what's more to want?