I understand the bad reviews about waiting. You are going to wait past your scheduled time. Plan on being here an hour and a half total. If you have screaming kids it can be an extremely unpleasant experience taking the photos, waiting, and choosing your poses. Lucky for me, I have a perfectly well behaved 2 yr old beagle. I had Alice for our photographer. She's fantastic! She is so patient and kind. You can tell she's great with kids. She got great Valentine's shots of me and my fur baby! I got a great deal on Groupon but of course I had to buy more than my deal offered. I'm still super happy with the pricing and my experience. Shout out to Alice! You Rock!