First time trying Indochino will also be my last. For the price you pay, expect to receive some trade-offs. Service was good and the 3 consultant I had in my overall experience seems to be knowledgeable. However, when the products came in, it's a different story. Noticed poor craftsmanship on the 7 shirts and 1 suit I ordered. Multiple puckered seams throughout the shirts. Since they outsource their orders, the quality you get is very inconsistent. Not much quality control.
I ordered my shirts - the first 2 came. Tried it on and went in to make some adjustments. The lady told me she will make the necessary changes and notes for my remaining shirts before the order gets processed. Got my shirts today and the exact same issues are still there for the shirts. Now I have to make another trip back. Suit is incorrectly sized and way too short. The layers you get is very thin. During body measurement, I did specify for a particular fit. Again, this detail was clearly missed.
Unfortunate in Toronto you are stuck with a few custom tailor choices to go to.