The line is always long without reason. There are employees standing around who can start orders of those in line who know what they want while another employee can take time to explain the menu to the new customers. The chips are inconsistent (and free) - sometimes they are soggy and greasy, sometimes they are great, and sometimes they're entirely too salty.
They have changed their menu to only include dark meat Adobo chicken. They should tell their customers that it has recently changed before ordering because I got home and thought that it was spoiled. It was burnt and slimy. I returned to the store only to be told that it had changed. They suggested I try some of their other many proteins but I only liked the chicken. I ended up just getting a veggie bowl and grilling some chicken breast at home, but I will not do that every time, thus, I will not be returning. What a shame because I was a once per week customer. You had something good and destroyed it. Looks like I'll be going back to Chipotle.
The salsa bar is pretty nice when they keep it clean and the employees are usually very friendly and welcoming.