This is a general beef I have with all the espresso royale companies, but this store takes the cake because of its terrible set up. Why in the world do the baristas not cover hot drinks with a cap before giving them customers, who then have to walk across this poorly set up cafe with an open-top, overflowing, scalding hot drink, to the sugar/milk/caps station? I got burned and spilled my drink (not for the first time) today, and was given no sympathy by the employees. If you're gonna charge two bucks for a medium cup of coffee, you need to make sure that you're ensuring customer safety. I'm considering reporting this just as a general safety complaint to CUPHD, because I'm having a hard time coming up with a valid reason why a franchise would have this sort of policy. Cover the drinks with a cap before you give them to customers, and offer some kind of stopper for the drinks. They make ok coffee, meh food, and are close to campus. Why can't they come up with a better way to do this?!