This place is awesome in every single way. Their baked goods are as good as it gets, on par with other Cleveland faves like Fluffy Duck and On The Rise. Of course, their mission (similar in some ways to that of Edwin's) "to provide individuals with access to meaningful opportunities for work, achievement, & self-sufficiency through the art of exceptional handcrafted baking, thereby breaking barriers to employment & creating a pathway out of poverty" makes this place even sweeter.
While I don't get downtown often enough to be a regular, it's a go-to for a light lunch or a quick stop for coffee since it is so close to Tower City, located in 200 Public Square. As others have mentioned, the space is warm and cozy with lots of seating (outlets are available, but not omnipresent).
Their croissants, breads, and sandwiches are great, and their soups are a hidden gem. As we speak, I'm downing a big cup of their meaty lobster bisque with a freshly baked baguette for only $4.95 and I'm in heaven. Lastly, the service here is always incredibly friendly and personable, and I always seem to have a good time and laugh, even while waiting in line.
tl;dr Heaven is a place full of croissants and lobster bisque called Bloom Bakery.