Good for repairs - not good for true cobbler work.
I had a good experience with this place when all I needed was a pair of Steve Madden heels repaired. They dyed the black heel part back to black (as opposed to the scuffed up white once upon time black it was).
I had a mediocre experience when I took a pair of grey heels to them to have the sling back strap tightened. First they did take in the elastic only by 1/4" not by the 1/2" inch it needed - fair enough they were right they couldn't exactly put more on in once they took it off. They took it in twice for $12 and then I broke the elastic when I brought them home. For $12 more they offered to put a stronger elastic in the place of the old elastic...
At which point they didn't tell me that the elastic was white and completely did not blend in with the shoe. Great, I have a pair of Strip-Worthy grey shoes with an ugly white elastic band on the back. AND the original problem of the sling being too big was back.
I am going to go to Michaels craft store and get some ribbon and charms to cover the ugly white elastic...I just wish they would have told me before hand it was white elastic, I wouldn't have wasted their time or mine. Plus they scuffed them up and dinged the plastic a bit.
I feel like a true cobbler would have said that what I wanted wasn't possible or suggested alternatives. They wouldn't add in ugly elastic.