I had never been to Piada before but had noticed this location numerous times traveling for work. I stoped last night on my way to the hotel. The food was very good my low rating is for the service. I had ordered off of the menu and after much debate they stated that they did not have what I ordered as they were out. My secondary decision was the pork sandwich which the counter worker had ordered more meat for my sandwich then prepared my sandwich with what was remaining in the bowl. I had also ordered a meatball on the side which they tried to give to another customer numerous times. I had also ordered a side of potatoes which I never received. When checking out they entered my order wrong and had to redo the entry. I was only one of two customers at the time so certainly not busy. I finally attempt to sit down to eat and the counter worker approaches me to say that they forgot to add the meat to my sandwich. Upon review they decided I didn't need more added. The register worker didn't know what kind of teas or drinks they had to offer. Most possibly the worst restaurant experience I have ever encountered.