well I got a mattress from these folks back in feb/2014 and all I have done is slept on it but now theres a gaping hole in the middle of it and its giving me back problems, when I told the guy bout this ad I told him that the other guy said I have a 10yr warranty, this guy told me that I would have to get one of there specialist in the warranty dept and that they will make a decision on if I can get a replacement(BTW, its gonna cost me $65 to get this specialist out to my house) if I have a 10yr warranty, why cant I get this specialist to come on out for free???