I read and agree with all comments. From sign up to use, it has been a joke. They twice got my address wrong. The first time they had to cancel the application and start over. I use a specific product that isn't on the list, even though I know it is a very common thing. It costs $61 retail. One of their reps told me all I had to do was call back when I had the prescription and they could add it. NOT! When I called, oh no, they have to fax a form to my doctor (which by the way is a generic form without the specific medication listed). When I asked how does the doctor know what we're asking about, they said I have to call the doctor. She asked me all kinds of specific questions about the medication, but for some mysterious reason that information couldn't go to my doctor. After my doctor fills out the form, they said more than one of their doctors has to look at it. If finally they approve, it is accepted. Everytime I call them for something very simple, it takes at least 45 minutes to an hour because I have to explain the misinformation I got, have them tell me the real story, and then try to get something done. When I told this person I was given misinformation he tried to make the excuse that they have a lot of new people. Later in the conversation it came up again and I told him they shouldn't be putting people on calls with customers if they aren't trained properly. His response was that they are all trained. But the key word is "properly." Then I was transferred to another person who was to get the information to fax my doctor. Of course, I had to repeat the whole story. At one point she asked me how many days the prescription was for. I explained that this is an inhaler for asthma. It depends on how many times I need it. She asked me that three different times in the conversation. The last time I told her she'd already asked that. She got upset and started to tell me how she was just filling out the form. When I asked her if she remembered I already answered that earlier, she said she remembered but, excuse, excuse. She kept going on and on about it as if I had done something wrong by not wanting to continually answer the same question. Bottom line is I also will go elsewhere next enrollment period. A third rate company full of incompetent, self-important people who answer questions whether they know what they are talking about or not. There are many Plan D providers out there. I went with them based on price. I should be old enough to know "you get what you pay for." Unless you really enjoy frustration, mis-information, and the rest, run don't walk to another company.