I had a hard time finding it at first (I didn't know there was a lower level) and was not overly impressed by their lobby. But when I first walked in, I was greeted by a very friendly woman. I was greeted by Jason and lead through a very serene hallway to a room with two beds. I was made to feel at ease and enjoyed my Reflexology massage very much. Jason was very respectful of my needs for no hard pressure and I felt wonderful when I left. Will definitely come again after I return to area in the fall.