How many Billions did RBC earn last year? This medium to large size branch stands alone in the Southeast corner of the McKenzie Home Depot parking lot. It is not close enough for a quick walk to any place that has, say, A RESTROOM!!!
They ask you to sit for long periods of time, even if its just to ask if anyone can see you. They make free coffee and hot and cold water freely available to you. But when you want to relieve yourself they look at you like you are some kind of animal that has to talk openly about something so disgraceful as having to pee. I'm in my 50's with a prostate the size of a small child and it's not a luxury I am looking for, it's a necessity.
To make matters worse when I said, "I know you have one" the representative said he would let me back there but there was a confidential meeting I would have to walk by to get to said restroom. Later when I asked the manager about it, turns out there was no meeting, they just never let anyone use their washrooms, period.
I don't like the policy, and I don't like being lied to. It was one of the final straws that broke my back and I have now moved everything but my mortgage to Scotia Bank.
And a ps for you. When I did ask the neighboring dental office to use their washroom I found out thats where dozens of RBC clients go to the restroom everyday. Kudos to the dentist, a huge BOOOOO!!!! to RBC