My carpets hadn't been cleaned in the 5 years we've lived in our house (we always take our shoes off before going upstairs) but they were just so pale and icky that I finally gave in. Was referred by a friend and SO GLAD I was! Our carpets look incredible and feel fluffy and amazing. I literally just wanted to walk around upstairs all day the next day because it was so nice on my feet. The price was reasonable too and though he was very thorough, it took only about an hour for my entire upstairs and stairs.
I wish phone communication was just a little more clear with maybe a confirmation for our appointment as well would have made me feel better. There was a scheduling issue but he made it later in the day. We are very happy with the service! :)