Was a walk in for a pedicure. Immediately sat in a chair to soak...which lasted about 20 minutes. I didn't care I was exhausted from all of the holiday activities. Tami took care of me - very sweet and efficient. I had the deluxe treatment and was pleasantly surprised. My only complaint is that the chair was uncomfortable. After sitting in it for over an hour it was rock hard and my back started to hurt. I'm new to the area so I'll shop around.