Pretty interior, spiffy soda fountain, Worst. Service. Ever.
I've had multiple problems with the crew in this store since they re-opened, but yesterday evening took the cake. I went in to pick up some last minute food for the family and was immediately suspicious when I saw half a dozen people milling about unhappily at the food pickup location, an no one giving them food. When I questioned the cashier about the delay, another customer actually came back and demanded a refund because she couldn't wait any longer. When I noticed that half of the crew seemed to be sitting in the dining room watching TV.
I've been to this store frequently and there is definitely a pattern or very very poor and incompetent service. Almost every order I've placed had something forgotten or incorrect. There are always crewmembers milling around doing nothing, playing with the TV or in case, rapping behind the counter.
I've just had it with this store, I plan on avoiding it until the get some people actually interested in serving their customers, and I would strongly advise others to do the same. At this point I wouldn't even trust the food that comes out of their kitchen.
UPDATE: I was able to reach a regional manager via email, and he replied briefly that it was a situation that was being addressed. In the last month, I have been there 2 or 3 times with simple take-out orders and everything seemed to go fine. Got what I ordered in a reasonable amount of time and everyone on the crew were if not working, not blatantly goofing off. So added a Star to the rating, even though I'm still kind of leary.